ChinaTrip

1. Payment

Deposit and Balance

A deposit equivalent to 10% of the total tour cost is required at the time of booking. The remaining balance for China tours must be paid in full 30 days before departure. If you book within 30 days of departure, full payment is required at the time of booking.

Receipt of your deposit or final payment indicates that you and your travel agent (if applicable) have read, understood, and accepted these Terms and Conditions.

The following terms and conditions form the contractual basis between Xi An Cao Cao International Travel Agency Co., Ltd. (Business License No.: 91610103663176496A) and its clients. Clients must fully understand and accept these terms and conditions, as well as the quotations, itineraries, and other related information provided by our travel consultants.

Payment Methods

We currently accept the following payment methods:

Secure online payment via PayPal using Visa or Mastercard

Secure online payment via Lianlian using Visa or Mastercard

Visa or Mastercard payment via email

Bank wire transfer

Cash, traveler’s checks, and company checks may be accepted upon special request. Personal checks are not accepted.

If we receive a fraud alert from a credit card processing agency, we will require confirmation information before processing the transaction. If a booking is too urgent to obtain all required confirmation in time, we reserve the right, for the protection of both ourselves and the cardholder, to cancel the booking and refund the payment to the cardholder’s account.

Exchange Rate Disclaimer

(For customers paying by credit card only)

China Trip will deduct RMB (CNY) from your credit card. The credit card company or bank will then convert this amount into the currency of your credit card account.

China Trip quotes a rate of 690 RMB = 100 USD, but your credit card must be settled in RMB (Note: China Trip uses the latest exchange rate, which may differ from the one mentioned above). The bank and credit card company must then purchase RMB at their local exchange rate to complete the payment. This exchange rate may be higher or lower than ours. The bank and credit card company may also charge transaction service fees. Therefore, the amount on your bank statement may be higher (or lower) than you expected.

Note: Before payment, please compare our exchange rate with your bank's exchange rate and transaction fee policy.

China Trip currently quotes prices in USD on our website to help you understand tour costs, and will quote you in RMB at the time of booking.

1. If the RMB appreciates, China Trip will honor all tour prices already paid in full at the time of appreciation.

2. If the customer has not yet paid the full tour price at the time of price adjustment, the difference between the old and new prices (calculated in RMB) will apply. China Trip will never charge a higher price than the price you (our customer) have already accepted.

2. Cancellation and Refund Policy

We understand that plans may change, and we sincerely apologize if you need to cancel your trip. If you need to adjust your travel arrangements, here is our refund policy: More than 21 days before departure: Full refund (100%) 15-21 days before departure: 70% refund 8-14 days before departure: 50% refund 0-7 days before departure: No refund No attendance: No refund (100% charge) After the trip has started, we cannot provide refunds for unused services for the following reasons: Unwillingness or inability to participate Early departure, lateness, or missing the trip

Important Note: Final Interpretation: China Trip reserves the right to interpret this policy as needed. Group Bookings and Third-Party Fees: This policy does not apply to groups of 8 or more people, nor to penalties charged by hotels, airlines, cruise lines, railway companies, or other service providers. Any such fees will be detailed. Personalized Advice: For any specific questions or special circumstances, please consult your travel advisor. We strive for fairness and transparency – thank you for trusting us and entrusting your journey to us!

3. Itinerary Changes

We will process your itinerary changes free of charge if you change your itinerary before booking. For changes made after deposit payment, a $25 processing fee will be charged for each change. All costs incurred due to booking changes are the responsibility of the customer, including all fees charged by third parties such as cruise lines, airlines, and hotels.

4. Travel Documents

All clients must possess a valid passport and the necessary visas or permits at the start of their trip. The preparation and processing of all such documents are the sole responsibility of the client. If needed, your travel advisor can assist you in applying for the necessary travel documents. China Trip assumes no responsibility if a client fails to obtain the required documents.

5. Health Requirements

Clients should consider all international travel risks and understand the health requirements of the regions they plan to visit. Clients are solely responsible for verifying the government security situation, vaccination records, and other health requirements of the countries/regions they visit or transit through. Travelers to Tibet must provide a doctor's certificate proving their physical condition is suitable for travel and that their blood pressure and heart function are normal. This is necessary because the extremely high altitude may have an impact on certain individuals.

6. Baggage Allowance

According to the regulations of the Civil Aviation Administration of China, the free baggage allowance for flights within China is: 20 kg for economy class, 30 kg for business class, and 40 kg for first class, plus a certain amount of carry-on baggage. Excess baggage fees are the responsibility of the passenger. All luggage within China must be equipped with a lock. Airport staff may refuse boarding to passengers who do not comply with this regulation.

7. Insurance

The China Trip package includes free travel accident/injury insurance of up to US$30,000 per adult. We still strongly recommend that you purchase comprehensive travel insurance at your point of departure. If you only book hotels or domestic flights within China through China Trip, the insurance provided by China Trip is not applicable.

8. Complaints and Claims

If you are dissatisfied with any services provided by China Trip Travel, please notify your 24/7 online travel advisor or the China Trip Travel Customer Service Center to avoid similar issues recurring during your trip. Phone number or WhatsApp: +86 18402943372 Email: service@chinatrip.cn For any complaints or claims, you must notify us in writing (email, regular mail, or fax) within 15 days of the end of your trip. Relevant receipts and supporting documents must be attached to the claim letter. China Trip Travel will not be responsible for any claims made after 15 days of the end of the trip.

9. Communication

You can contact China Trip via the online form on www.chinatrip.cn, email, fax, or telephone. If you do not receive any response from China Trip regarding your trip status within 48 hours of submitting your booking, modification, or cancellation request, please contact China Trip Customer Service Center (service@chinatrip.cn) so that we can process your inquiry in accordance with our terms and conditions. Contact Us Form

10. Responsibilities and Obligations

China Trip provides travel information and booking services for tours within China. The information and services published by China Trip are sourced from a selection of high-quality hotels, flight agents, and travel agencies/operators. China Trip is not responsible for errors, omissions, or inaccuracies in information provided by third-party suppliers. China Trip is not responsible for errors, negligence, fraud, omissions, itinerary changes, cancellations, or malfunctions of any equipment operated by suppliers or any other third party not directly owned or controlled by China Trip. China Trip is not liable for personal injury or property damage, itinerary changes, or partial or total cancellations caused by weather conditions, fires at sea, mechanical or equipment failures, actions of governments or other authorities, war (whether declared or not), civil unrest, strikes, riots, theft, epidemics, quarantine, medical or customs regulations, terrorism, or any other actions, negligence, or circumstances beyond China Trip's control. China Trip and any of its affiliates or subsidiaries are not liable for any additional costs or liabilities suffered or incurred by tour members as a result of any of the foregoing. China Trip is not liable for any failure of its clients to comply with customs regulations. China Trip is not liable for any theft or loss of valuables or personal property caused by the client's negligence. China Trip reserves the right to change hotels, flights, trains, or cruises, alter itineraries, or cancel trips before departure. If China Trip cancels any trip before its commencement, a full refund will be issued to the client. Many activities in China Trip's packages involve activities requiring careful handling, such as embarking and disembarking, hiking, and entering and exiting ancient tombs and caves. Our staff will provide assistance and advice, but all activities are conducted at your own risk. China Trip and its employees and agents are not liable for any subsequent actions or events after fulfilling their duties and taking necessary measures. China Trip reserves the right to modify or withdraw all or part of these terms and conditions at any time, with or without prior notice.

11. Service Modification or Termination

China Trip reserves the right to modify or terminate services for customers whose behavior is illegal or offensive, such as those who have engaged in misconduct towards company employees and agents. Misconduct includes obscene, racially discriminatory, or sexually harassing behavior.

12. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China